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Shipping Policy

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Thank you for shopping with us. Please read our Shipping Policy carefully to understand how we process and deliver orders.

📦 Order Processing

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Our team confirms orders via call or WhatsApp before dispatch (for Cash on Delivery orders).

🚛 Shipping & Delivery Time

  • Standard Delivery Time:
    3–5 working days across Pakistan

  • Remote or rural areas may take 5–7 working days.

We work with reliable courier services to ensure safe and timely delivery of your Home & Kitchen products.

💰 Shipping Charges

  • Shipping charges (if any) will be clearly mentioned at checkout.

  • Free Shipping offers may apply during promotions or on selected products.

💵 Cash on Delivery (COD)

  • We offer Cash on Delivery across Pakistan.

  • Please ensure availability of the exact amount at the time of delivery.

📍 Delivery Coverage

  • We currently deliver to all major cities and towns in Pakistan.

  • Delivery to certain remote locations may be subject to availability.

📦 Packaging

  • All items are carefully packed to prevent damage during transit.

  • Fragile kitchen items are packed with extra protection.

❗ Delays & Issues

  • Delivery delays may occur due to:

    • Weather conditions

    • Courier service issues

    • Incorrect address or unreachable phone number

In such cases, our support team will contact you.

📞 Contact Us

If you have any questions about shipping or delivery, feel free to contact us:

  • WhatsApp / Phone: [03457956974)

Refund Policy

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Thank you for shopping with us. Customer satisfaction is our top priority. Please read our Refund Policy carefully.

✅ Eligibility for Refund

A refund may be approved if:

  • The product received is damaged, defective, or wrong item

  • The issue is reported within 24 hours of delivery

  • The product is unused, in original packaging, with all accessories

📸 Customers must provide clear pictures or video proof for verification.

❌ Non-Refundable Items

Refunds will not be issued if:

  • The product is damaged due to customer misuse

  • The product has been used, washed, or altered

  • Complaint is made after 24 hours of delivery

  • Change of mind after order confirmation (COD orders)

💰 Refund Method

  • For Cash on Delivery (COD) orders, refunds will be issued via:

    • Bank Transfer / JazzCash / EasyPaisa

  • Refunds are processed within 5–7 working days after approval.

🔁 Exchange Option

  • In eligible cases, we may offer an exchange instead of a refund.

  • Exchange delivery time: 3–5 working days.

🚚 Return Shipping

  • If the error is from our side (wrong or damaged item), return shipping is free.

  • If return is due to customer preference, shipping charges may apply.

❗ Important Notes

  • Please do not send products back without confirmation from our support team.

  • Orders once dispatched cannot be cancelled.

📞 Contact Us

For refund or return requests, contact us:

  • WhatsApp / Phone: [03457956974)

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