Shipping Policy
Order Processing
- Orders are usually processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
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Delivery Time
- Standard delivery (Pakistan): 3–7 business days
- Express delivery: 1–3 business days (extra charges may apply)
- Delivery timelines are estimates and may vary due to courier delays, weather, or other external factors.
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Shipping Charges
- Shipping charges depend on:
- Order value
- Delivery location
- Shipping charges depend on:
Refund Policy
Return Eligibility
- Items can be returned within 7 days of delivery.
- The product must be:
- Unused and unwashed
- In original condition and packaging
- With tags intact
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Non-Returnable Items
- Sale or discounted items
- Innerwear or customized products
- Items damaged due to customer misuse
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Return Process
- Contact customer support (WhatsApp/email) within 7 days.
- Provide:
- Order number
- Reason for return
- Product images (if damaged/incorrect item)
- Once approved, send the item to the provided return address.
- Refunds are processed after inspection of the returned item.
- Refund options:
- Bank transfer / EasyPaisa / JazzCash
- Or store credit (if preferred)
Refund Policy
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Processing time: 5–10 business days after approval
Cancellation / Return / Exchange Policy
Exchange Policy
- Exchanges are allowed for:
- Size issues
- Defective or wrong item delivered
- Subject to stock availability
🚚 Shipping Costs
- Customer bears return shipping cost (unless the item is defective or wrong).
- Original shipping charges are non-refundable
