Refund and Returns Policy

At Ebeyzon, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we have designed our Refund and Returns Policy to make the process simple and hassle-free.

1. Returns Eligibility

  • Products must be returned within 14 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Certain products, such as perishable goods or personalized items, may not be eligible for return.

2. How to Initiate a Return
To return a product, please contact our customer support team via email at info@ebeyzon.com or call 0305-1130000 / 0306-7474135. Provide your order number and reason for return, and we will guide you through the process.

3. Refunds

  • Once the returned product is received and inspected, your refund will be processed.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please note that it may take 5–7 business days for the refund to reflect in your account, depending on your payment provider.

4. Exchanges
If you wish to exchange a product for a different size, color, or variant, please contact our customer support. Exchanges are subject to product availability.

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service for returns to avoid any lost packages.

6. Damaged or Defective Products
If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund at no additional cost.

7. Contact Us
For any questions or assistance regarding returns or refunds, reach out to us:
Email: info@ebeyzon.com
Phone: 0305-1130000 / 0306-7474135