https://aurrumgift.myshopify.com/
HEAD OFFICE 406 ,4TH FLOOR, SHADMAN MALL , SHADMAN MARKET, Lahore, Punjab, 64610, Pakistan
Shipping Policy
Shipping Policy – AURRUMS
At AURRUMS, we aim to deliver your orders quickly, safely, and reliably.
Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
Once your order has been shipped, the estimated delivery time is:
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Major Cities: 2–4 business days
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Other Areas: 3–6 business days
Delivery times may vary depending on location and courier service.
Shipping Charges
Shipping charges are calculated at checkout. Occasionally, AURRUMS may offer free shipping promotions on selected products or during special campaigns.
Order Tracking
After your order is shipped, you will receive a tracking number via email or SMS so you can track your package.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our support team immediately. We will work with the courier partner to resolve the issue as quickly as possible.
Incorrect Address
Please make sure your shipping address is correct. AURRUMS is not responsible for delays or losses caused by incorrect address details provided by the customer.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: aurrumgift@gmail.com
Store: AURRUMS
Refund Policy
Refund Policy – AURRUMS
At AURRUMS, customer satisfaction is very important to us. If you are not satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return or refund if:
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The item is damaged or defective
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The wrong product was delivered
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The product is significantly different from what was ordered
Customers must request a return within 3–7 days of receiving the order.
Condition of Items
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned with original packaging
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy – AURRUMS
At AURRUMS, we want our customers to have a smooth and satisfying shopping experience. Please review our policy regarding order cancellations, returns, and exchanges.
Order Cancellation
Customers can cancel their order within 12 hours of placing it or before the order is shipped.
Once the order has been shipped, cancellation requests may not be accepted.
To cancel an order, please contact our support team as soon as possible.
To qualify for a return:
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The item must be unused and in original condition
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The product must be returned with original packaging
If the product does not meet these conditions, the return may not be accepted.
Exchange Policy
If you received a damaged or incorrect item, we offer an exchange for the same product (subject to availability).
Exchange requests must be made within 3–7 days of delivery.
