Shipping Policy
At Hey Bubbles, we’re dedicated to creating skincare that makes you feel joyful and radiant. We want you to love your products as much as we do! Please take a moment to read our policy.**Shipping Policy**
At Hey Bubbles, we’re committed to ensuring that you receive your skincare products promptly and efficiently. Our shipping policy is designed to provide you with a seamless experience.
All orders will be processed and shipped within 3 to 5 business working days. Once your order is placed, you will receive a confirmation email, and you will be notified when your order has shipped, complete with a tracking number.
During peak seasons or promotional events, shipping times may be slightly longer, but we will do our best to keep you informed.
Thank you for choosing Hey Bubbles, and we hope you enjoy your joyful and radiant skincare experience!
Refund Policy
At Hey Bubbles, we’re dedicated to creating skincare that makes you feel joyful and radiant. We want you to love your products as much as we do! Please take a moment to read our policy.
However, we understand that sometimes a product might not be the perfect match for your skin. In that case, we are happy to offer an exchange for another product of equal value or a store credit for you to use on a future purchase.
If you receive an item that is damaged, broken, or not what you ordered, please contact us within 24 hours of the delivery time shown on your tracking information.
2: WhatsApp Us: Send a WhatsApp from [Your WhatsApp number, e.g., with the subject line: “Urgent: Damaged Item & Order #[Your Order Number]”.
○ A photo of the shipping box and packaging materials.
4: Once we verify the damage, we will happily send you a replacement for the affected item at no cost to you.
If a product isn’t right for you, here’s how to start an exchange:
1: Check Eligibility:
3: Ship It Back:
4: Get Your New Goodies:
5: What Cannot Be Exchanged?
● Items that have been opened, used, or are not in their original packaging.
● Sale or clearance items.
● Gift cards.
● Any item for which an exchange is requested more than 7 days after delivery.
● Furthermore, we reserve the right to reject the exchange & or return of any product.
Cancellation / Return / Exchange Policy
At Hey Bubbles, we’re dedicated to creating skincare that makes you feel joyful and radiant. We want you to love your products as much as we do! Please take a moment to read our policy.
However, we understand that sometimes a product might not be the perfect match for your skin. In that case, we are happy to offer an exchange for another product of equal value or store credit for your future purchase.
If you receive an item that is damaged, broken, or not what you ordered, please get in touch with us within 24 hours of the delivery time shown on your tracking information.
2: WhatsApp Us: Send a WhatsApp from [Your WhatsApp number, e.g., with the subject line: “Urgent: Damaged Item & Order #[Your Order Number]”.
○ A photo of the shipping box and packaging materials.
4: Once we verify the damage, we will happily send you a replacement for the affected item at no cost to you.
If a product isn’t right for you, here’s how to start an exchange:
1: Check Eligibility:
3: Ship It Back:
4: Get Your New Goodies:
5: What Cannot Be Exchanged?
● Items that have been opened, used, or are not in their original packaging.
● Sale or clearance items.
● Gift cards.
● Any item for which an exchange is requested more than 7 days after delivery.
● Furthermore, we reserve the right to reject the exchange & or return of any product.
- In case of canceling the parcel upon arrivel a valid reason must be provided to the courier; otherwise, shipping costs will be borne by the customer even if the product has not been excepted
